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Assets are your physical inventory — laptops, monitors, furniture, anything with a purchase date and (usually) a warranty. A device and an asset are related but separate: a device is the software agent’s view of a machine (what’s installed, how it’s performing); an asset is the inventory view (what you paid, who has it, when the warranty runs out). They can be linked together from either side.

The Assets list

Asset tag, name, category, who it’s assigned to, status, warranty expiry (shown in red if expired or within 30 days), and a link to the device it’s paired with, if any. Beyond the default view, the list can be filtered to surface exactly what needs attention right now, rather than scrolling to find it: Searching by asset tag, name, or serial number also matches invoice number — useful when you’re holding a physical invoice and want the asset it belongs to, not the other way around.

Status and what each one means

An asset moves through a lifecycle, and every transition is recorded with context — not just “status changed,” but why. Changing an asset’s status asks for details specific to where it’s going — this is what makes the asset’s history actually useful later, rather than just a list of dates:
Vendor/service provider, cost, expected return date, and an RMA or work order number — everything you’d want on hand if you’re following up on a repair.
Where it physically is (e.g. “Shelf B3, Server Room 2”).
What replaced it, if anything — the replacement’s asset tag.
How it was disposed of (recycled, sold, donated, destroyed), a certificate or e-waste receipt number, and — if sold — the recovered value.
Whether it was lost or stolen, a police report number if stolen, and its last known location.
Every status change also has an optional free-text note, on top of the structured fields above.

Asset detail

Purchase date, purchase price, invoice number, warranty status, current assignment, linked device (if any), and notes. The Assignment history tab shows every person this asset has been assigned to over time, most recent first.

AMC (Annual Maintenance Contracts)

Separate from warranty — an AMC is an ongoing service contract you renew, not a one-time manufacturer guarantee, and plenty of assets carry both at once. Each asset can track its AMC vendor, contract number, start date, end date, and any notes on what’s actually covered (parts-only vs. parts-and-labor, onsite vs. depot, that kind of detail worth having on hand when you’re actually calling the vendor). An AMC’s status works exactly like warranty status — valid, expiring (within 30 days), expired, or none if there’s no AMC on file — shown the same way, in the same place, so you’re not learning two different visual languages for two conceptually similar things. When an AMC is expiring soon, a reminder email goes to company admins automatically; renewing it (updating the end date) resets that reminder for the new cycle, so you’re not reminded about a renewal you already made.

Temporary assignments

Not every assignment is permanent. When handing someone an asset for a fixed period — a loaner laptop, a conference-only projector — set an expected return date at the time of assignment. As that date approaches, both the employee and the location’s IT admin get a reminder email; the date (and its reminder state) clears automatically the moment the asset is actually returned and unassigned, so a closed loop never lingers as an open one.

Physical verification & acknowledgment

Two related but distinct questions get asked over an asset’s life: “did you receive this?” (once, at assignment) and “do you still have this?” (periodically, or confirmed in person by IT). Both are covered in full in Asset Verification & Acknowledgment — including the difference between an employee confirming by email and IT directly checking an asset off in person, and how the two produce genuinely different completion tracking.

Barcodes & QR codes

Every asset can be printed as a QR-coded label — scan it to pull up a public, safe-to-share page for that asset, with a way for a finder to report it without ever seeing a private company email address. See Barcodes & QR Codes for the full picture, including label formats for both dedicated label printers and standard sheet printing.

Warranty & Asset Age policies

Two policy types watch assets specifically rather than devices — Warranty Expiry flags anything with a warranty ending soon, Asset Age flags anything older than a threshold you set. See Policies & Compliance for how these evaluate; both show up in Alerts like any other violation, just without a device status badge since there’s no device attached.
AMC reminders work differently from these two — they’re a direct email reminder, not a policy violation, so an expiring AMC won’t show up in Alerts the way an expiring warranty does. If you want AMC treated as a formal compliance signal alongside warranty and asset age, let us know — it’s a natural extension, just not built as a policy type yet.

Reports

The on-demand Asset Export and Maintenance Export reports pull directly from this data — the maintenance report specifically surfaces every transition into Maintenance status, with the vendor/cost/RMA details above as real columns. See Reports. Need to add many assets at once instead of one by one? See Bulk Import.